Is it possible to install SuperNova or Dolphin ScreenReader using MSI files?
If you are a Network Administrator and you want to deploy SuperNova or Dolphin ScreenReader over your network, then you may wish to use the MSI files available on the product DVD.
View ArticleSetting up SuperNova Whiteboard Connect and View with TightVNC
SuperNova Whiteboard Connect and View gives students the opportunity to connect to a teacher’s interactive whiteboard and view the teacher’s presentation on their own computer screen. The student can...
View ArticleSetting up SuperNova Whiteboard Connect and View when the teacher is on a...
SuperNova Whiteboard Connect and View gives students the opportunity to connect to a teacher’s interactive whiteboard and magnify the teacher’s presentation on their own computer screen. SuperNova...
View ArticleError. Magnification Engine Failed to Start. Code 2.
When starting SuperNova on a Windows 7 Pc, the above error message is displayed and SuperNova fails to magnify the screen.
View ArticleError: Magnification Engine Failed to Start. Code 7, when an external monitor...
After connecting an external monitor to a laptop, SuperNova displays the above message and fails to magnify the screen on a Windows 10 computer.
View ArticleRecommended camera hardware for Connect & View?
Information regarding the type of camera suitable for use with Supernova’s Connect and View feature.
View ArticleEnabling Less Secure Apps in Gmail
Sometimes email accounts set up through Googlemail (Gmail) require an additional setting to be changed in Gmail itself to allow usage of email through Guide.
View ArticleSystem Error. The program cannot start because MFPlat.DLL is missing from...
The above message is displayed when attempting to launch SuperNova on a Windows Server 2008 R2.
View ArticleSOLVED: Problem with AVG Antivirus and SuperNova – Magnification Engine...
A recent update to both the paid-for and free versions of AVG Antivirus has caused one of the above error codes to display and SuperNova fails to magnify the screen. UPDATE 25 August 2016: AVG have now...
View ArticleImport JAWS script file for use with EasyReader
A script file enhances the accessibility of EasyReader with JAWS screen reader.
View ArticleWhen you start SuperNova through a Citrix XenApp 7.x session, you receive an...
When you attempt to start SuperNova through a Citrix XenApp 7.6 client, you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the...
View ArticleWhen you start SuperNova on Windows 7, you receive an error message “Support...
When you attempt to start SuperNova on a Windows 7 PC, you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the computer does not...
View ArticleWhen you start SuperNova you receive an error message “Support Message code...
When you attempt to start SuperNova on you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the computer does not resolve the issue.
View ArticleWhen you start SuperNova through a Citrix XenDesktop session, you receive an...
When you attempt to start SuperNova through a Citrix XenDesktop session, you receive the above error message and are prompted to run in Emergency Mode. Choosing to “install components and restart” the...
View ArticleChanges to Dolphin Keyboard Line View button
Description of the changes made to the Dolphin keyboard from SuperNova 16.02 onwards.
View ArticleEasyConverter fails to convert to any format with an error reference 16007 /...
Whilst trying to convert any input document into any alternative format, you receive a message “Conversion Failed” with an error code 16007 when attempting a conversion on an Acer computer.
View ArticleSuperNova speech fails to read the Outlook 2016 inbox correctly on a Windows...
When attempting to have the Outlook 2017 inbox message list spoken, the speech just reads the entire window from top to bottom and does not announce each message item individually as you arrow down.
View ArticleSkype: We've signed you out because you're using an outdated...
When you attempt to make a Skype call in Guide you receive a message "Skype is not running". When you attempt to sign into Skype in Windows, the above message is displayed.
View ArticleFollowing a Windows 10 update SuperNova displays an Error:...
After Windows 10 has updated with the April 2018 Update (1803) SuperNova may display a "Magnification Engine Failed to Start. Code 7" error message depending on the Display Adapter in your device.
View ArticleInternet Explorer will not open unless â??Run as administratorâ??...
When you attempt to open Internet Explorer with SuperNova also running, nothing happens. If you modify the Internet Explorer shortcut to run as Administrator, it then opens.
View ArticleMicrosoft is removing support for Skype 7: what are the implications for...
Microsoft will soon remove support for Skype 7, and users will no longer be able to use it. This has implications for Dolphin software users which are outlined in this article.
View ArticleCamera not detected in SuperNova Connect and View feature
In SuperNova’s “Connect and View” feature, a camera connected by USB is not automatically detected by SuperNova when running on Windows 10. Going into SuperNova Control Panel, Visual menu > Connect...
View Article“A referral was returned from the server” error message is...
When you launch SuperNova following installation you may get the message “A referral was returned from the server". This message is caused by an out of date GlobalSign root certificate being installed...
View ArticleThere is no speech and/or braille when reconnecting to a VMware Horizon...
If you disconnect and reconnect a VMware Horizon session without logging out, the virtual channels stop working. The virtual channels are required for the SAM Terminal Server extensions to drive...
View ArticleYahoo email not saving to drafts.
When using a Yahoo email account and trying to save an email to the drafts folder in GuideConnect, an error messaging containing the phrase “Failed to save to the drafts folder” will appear. Some users...
View ArticleMicrosoft Word stops responding when attempting to use the Open or Save As...
When you attempt to use either the Save As or Open dialog boxes in Microsoft Word, the program stops responding.
View ArticleWorking from home unexpectedly with SuperNova
This article describes how IT Administrators can set up SuperNova so that users working from home unexpectedly can use the SuperNova installed on their office PC remotely.
View ArticleTraining users on SuperNova through Teamviewer
This article describes how to enable SuperNova to pass magnification through a Teamviewer session so that trainers and helper can see what the user is seeing remotely.
View ArticleIssues with EasyReader and RNIB Reading Services.
This article explains some current known issues with EasyReader and the RNIB Reading Serviecs.
View ArticleChanges to Yahoo email sign-in process not supported by Guide 9 or earlier
This article explains changes that Yahoo will be making to their email account sign0in process from October 20th 2020 which will mean some email clients including Dolphin Guide 9 and earlier, will no...
View ArticleWhen trying to set up a Yahoo email account “GuideConnect you may...
When attempting to set up a Yahoo email account in GuideConnect, the above error message is displayed and the email account setup cannot be completed.
View ArticleIssues with Reading List in Bookshare when accessed on Android Devices.
When accessing the Reading List you may find titles appearing which do not belong to the Reading List.
View ArticleUnable to use AOL email accounts in GuideConnect
Changes to AOL email security settings mean AOL accounts do not currently work in GuideConnect.
View ArticleUnable to navigate any web page in GuideConnect Web Browser
When you attempt to navigate a web page, the speech just announces “top” or “bottom” and you are unable to read any part of the web page.
View ArticleBatch converting legacy .gdoc files into a format that is readable outside of...
For users who have progressed from Guide 9 or earlier onto a full Screen Reader, you may wish to convert the old .gdoc document files into a format that can be read in Windows.
View Article“Update Failed” Error Message displayed despite np updates being...
You may receive an error message stating “UYpdate Failed” when starting or closing GuideConnect.
View ArticleEmails fail to open or open in a blank screen.
When you attempt to open certain emails, the text within the email is not displayed and the email appears to be blank.
View ArticleGuideConnect Encountered a problem and was unable to save the document.
The above error message is displayed when you attempt to save any document in GuideConnect. And it is not possible to save any documents.
View ArticleSuperNova Startup Error - Error Code 1 - version.cpp. The file DOL_HOOK.cpp...
The above error is displayed following a SuperNova installation or update.
View ArticleNo magnification after logging into Windows through Citrix XenApp after the...
After you lock your session then attempt to log back in and use SuperNova, there is no magnification or colour schemes available.
View ArticleMouse pointer does not appear smooth when magnified
The mouse pointer appears to be pixelated and does not have a smooth edge when magnified.
View ArticleSpeech doWhen using multiple monitors, the speech fails to read any text on...
When using multiple monitors, the speech fails to read any text on the screen.
View ArticleFIXED: "This app or browser may not be secure" message when...
When attempting to set up a Gmail or Googlemail account in GuideConnect, the above message is displayed and it is not possible to complete the account setup process.
View Article"A Dolphin Account has already been created using this email...
When signing into the Video Calling web portal at www.yourdolphin.com using the Sign In link, the above message is displayed indicating that you have previously created a Dolphin Account.
View Article“Your display settings have been changed to be compatible with...
The above error message is displayed and SuperNova fails to magnify the screen. Restarting the PC fails to resolve the issue.
View ArticleSuperNova Enterprise 20.0x documentation
This article contains the complete documentation for SuperNova Enterprise edition version 20.01 and subsequent 20.0x editions.
View ArticleScreen becomes black after SuperNova starts.
Once SuperNova starts, the entire display turns black / blank.
View ArticleFile and folder items not spoken or tracked in Windows Explorer when...
When PCEye from Tobii Dynavoxis installed and running in the system Tray, no Desktop items or File Explorer files and folders are spoken. The Start menu continues to be spoken and tracked.
View ArticleFiles and Folders not spoken or tracked in Windows Explorer
When attempting to navigate file and folder lists in Windows 10 Explorer, the speech does not announce the items and the magnification does not track.
View ArticleGuideConnect Video Calling Firewall Configuration
This article describes the ports and servers which must be allowed to allow the Video Calling feature to work successfully on your network
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